Returns & Exchanges

At éclater jewellery, we want you to be completely satisfied with your purchase. If your new piece isn't quite right, we offer a 30-day window for returns and exchanges on all items in their original, unworn condition.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the jewellery in its original branded box and secure it inside a padded shipping envelope to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your exchange piece within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing