Frequently Asked Questions

Everything you need to know about your next favorite piece.

What materials are used in éclater jewellery?

We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewellery?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch and clean gently with a soft microfiber cloth.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your diamonds conflict-free?

Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process to ensure all diamonds are conflict-free.